Systems!
Systems give you the opportunity to scale and to make improvements as you grow. You can’t fix a problem you don’t know you have and you will have trouble identifying problems if you don’t have procedures. Also, you don’t want to try to rely on luck or motivation to make sure things get done. If you follow your system, you will know that you are consistently adding to your database and are consistently giving a 5 star experience to each of your clients.
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